Curriculum Vitae

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Skills And Knowledge Overview

  • Technical support and customer care.

  • Hardware & software installation and configuration

  • 1st to 3rd Line SLA driven network server and desktop support.

  • Windows

  • Windows Server

  • Linux

  • Cloud

  • TCP/IP

  • DNS

  • Programming

  • Incident Managment

  • Service Delivery

Employment History

Anana Ltd

Jan 2012 October 2014 - IVR Field Support

Contract where I supported IVR’s (Interactive Voice Response) on Windows Server 2003 for EE Mobile

  • Follow documentation in order to rebuild Servers from image.

  • Troubleshoot voice quality issues.

  • On call support to England Wales and Scoutland 24/7 365

  • Included 3 months in Ireland support to Xerox for EMEA contact management centre.

Wyeth Pharmaceuticals

April 2007 March 2009 - Intranet Support

I was contracted under Spargonet consulting to provide support to Wyeth for their corporate intranet.

  • Assist users uploading documents to the document management system

  • Liase with 3^rd^ party developer to customize site to corporate standards.

  • Log and seek approval for all changes in accordance with Sarbanes Oxley.

  • Ensure all information relating to products was accurate according to NICE guidelines.

  • Proactively support other areas of the business such as Business Insight when required.

Spikes Cavell Analytic Ltd

September 2005 - February 2006 - Systems Administrator

Small company providing financial analysis for local government authorities

  • ISA 2000 migration and configuration.

  • Implemented DHCP relay for VPN.

  • Supported all desktop and server issues.

  • W2k Mixed to W2k3 Native migration.

  • Group Policy lock down and automation.

  • SUS implementation and SUS to WSUS migration.

  • Exchange 2003 administration.

  • Implemented Outlook Web Access with SSL to SSL bridging, and stand-alone root CA.

  • Implemented Exchange Intelligent Message Filter.

  • Various ad-hoc tasks, backups, printer configurations, USB devices etc.

CSC NHS Project

March 2005 - September 2005 - Cable Infrastructure Engineer

Computer Sciences Corporation NHS project subcontractor, the project: provide two data centres for the purpose of streamlining NHS processes such as Electronic Patient Records.

  • Liaison with all relevant teams including Network, SAN, AC Power, and Server Installations.

  • Work according to project deadlines and maintain stock accordingly.

  • Work with both Visio and CAD drawings to install CAT6 cable fabrics.

  • Build Mod Tap and Fluke CAT6 Brand Rex patch panels.

  • Adhere to strict security and health and safety data centre protocols.

Centrica PLC

October 03 January 05 - Server Support Engineer

Centrica are a large multinational home energy company with well-known brands such as British Gas and The AA. Boasting one of the largest CRM Siebel installations in Europe, as well as a massive Citrix farm.

Initially employed by Pink Roccade as part of its remote desktop support team in Basingstoke then relocated to Centrica’s server support team after demonstrating technical aptitude, and receiving praise from end users and various managers.

  • ITIL Standards compliant.

  • Worked as directed by incident management as part of the Service Control Centre

  • Responsible for the 24 hour support and maintenance of all 3000 + Wintel servers.

  • Responsible for the availability of all Wintel clusters including e-commerce web, and Exchange clusters.

  • Single point of contact in out of hour’s shifts.

  • Maintained performance, and end user support for bespoke applications.

  • Support of large Citrix Metaframe XP farm, and its underlying technologies.

  • Data recovery using Veritas Netbackup and Backup Exec

  • Active Directory support across 1 Native Windows 2000 domain and 8 NT 4 domains

  • Adherence to change management policies and procedures, to provide minimal disruption to business during core business hours.

Patientline PLC

June 02 September 03 - IT Support & Build Engineer

Patientline provide telecommunications and digital entertainment for hospital patients via personal LCD screens throughout the United Kingdom and the Netherlands.

  • Hardware and software builds of Windows Servers

  • Problem solving and remote support

  • Deployment of Custom Applications for Bedside TV & Phone

Nucleus Services Ltd.

January 02-June 02 - Support Engineer/Desktop Administration

  • Mixed mode environment support for end users for all desktop related issues.

Arciris Ltd

October 2000 - March 2001 - Helpdesk Analyst

  • Built PC hardware according to custom requirements

  • Supported 300-400 EPOS systems running on Win 98

  • Assisted developers with customer debugs

Solutions in Technology

January 1999 September 2000 - System Engineer

  • Rolled out of 25 NT 4 Workstation’s and built 3 NT 4 servers

  • Network troubleshooting and administration for 25 users

  • Worked closely with sales to identify customer needs

Network Associates International formally McAfee

90’s - Channel Sales Executive

  • McAfee Anti-virus

  • Total Network Defence

  • PGP Encryption

  • Network general Sniffer

British Gas Transco

90’s - Bought ledger clerk

  • Assisted in the transition from paper records to Windows 3.11

  • Ensured suppliers were paid from a backlog of payments after BG privitisation

  • Authorised and trusted spend £45k per day

Hobbies & Interests

  • Building Websites

  • Learning new programming languages

  • West Ham fan for all my sins!